MORS user eLearning (SE-P-85990)

Book

Purpose

The purpose of this training is to enable employees in SGRE and service to use the MORS system.

Objectives

Objective for MORS
After completing this e-learning the will be able to:
Describe the overall workflow between monitoring, operations and support functions
Explain how case handling, escalation, support procedures and duty plan is part of the overall MORS process flow
Setup and maintain a useful and correct duty plan
Open cases
Update cases
Use action plans correctly and consistently
Close cases
Escalate cases

Contents

Introduction
The Duty plan
Case Handling
Case Escalation
Entering information
Information sharing

Who should attend?

All employees who use MORS

Notes


Validity
No Expiry

System requirements needed to run this e-learning:
System course duration: The time shown below is pure system time for the course
Operating System: Windows XP, Vista, 7, 8, 10
Processor: Dual Core 2 GHz
RAM: 4 GB
Hard Disk: 1GB of free disk space
Sound Card and Speakers (or headphones)
Graphics processor: Intel HD3000 or better
Screen Resolution: 1024 x 768 pixel (24 Bit)
Internet Connection: 4Mbps Broadband connection (or equivalent)*
Internet Browser: Internet Explorer 10+, Firefox 25+, Chrome 30+, Edge
Internet Browser Requirements:
  • - Adobe Flash Player 12 or above**
  • - JavaScript enabled
  • - Pop-ups enabled
  • - Cookies enabled

Course duration

60  minutes

Price

 

Cancellation fee

0 percent of course fee after 0 days before the start of course.

Export control

AL-Number: N/A
ECCN: N/A

Contact person:

Elearning Support
Phone:  +91  (0)44-30989830
E-Mail:  elearning.support@siemensgamesa.com

Address:

Global Training Excellence, Processes & Tools Dept
Denmark
Phone:  +91  (0)44-30989830